Tag Archives: Customer service

Don’t Throttle Me: Other Ways To Manage Wireless Traffic


By Jeffrey Glueck – Choking users’ download speeds to a trickle, around the clock, for two weeks or more a month, regardless of whether the local network is congested at that moment, is an example of a “solution” developed with rudimentary network management tools and gives the appearance of not having customer experience in mind. In essence, this kind of policy punishes users merely using a service they pay for.

Throttling a customer 24×7 might free up bandwidth for other users, but only by rendering a heavy user’s phone unworkable. Consider an alternative, where heavy users can watch videos while the effective capacity of the tower is instantly expanded based on demand loads. more> http://tinyurl.com/6u4qrsy

How to Make Customer Service Matter Again Part 1


BOOK REVIEW
The End of Business as Usual, Author: Brian Solis

By Brian Solis – People are frustrated with automated systems. They’re also not fond of the new trend in voice response systems that are now becoming industry standard. Would you be surprised if I told you that they just want to talk to another human being? As the numbers spotlight below, whether it’s on the phone, in real life, through instant messaging or social networks, one-on-one interaction will have a one-to-one-to-many result.

My point in sharing this is that the two biggest words that standout clearly and represent the importance of our focus over the next several years are…CUSTOMER SERVICE. If you look closely enough, you’ll see two other words surrounding “customer service”, which I believe symbolize the importance of of a renewed or new customer focus, which center on…response and change. more> http://twurl.nl/00l5gb