How Chipotle transformed itself by upending its approach to management


By Max Nisen – “The problem was we weren’t picking the best people,” Co-CEO Monty Moran said. “Why? Well, the best people don’t come from fast food that often to be honest and if they do they’re usually employed. They’re not looking [for a job] if they’re good. We were taking bad people and putting them over managers [who were] good people.”

In 2005, the US company underwent a transformation that would make its culture as distinct as its food.

The common element among the best-performing stores was a manager who had risen up from crew. So Moran started to outline a program that would retain and train the best managers, and reward them to the point where they would be thrilled to stay on. more> http://tinyurl.com/p49wwly

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