What Are People Really Complaining About?

By Art Markman – It is tempting to hear a complaint and to want to fix the problem. But, it is important to create a work environment in which issues can get resolved before they escalate to the point where complaints are being lobbed around.

That means that you have to ask a lot of questions and lead people to generate their own solutions.

Even after you are pretty sure what the problem is, you might not want to give your recommended solution right away.

Instead, continue the conversation. Lead people by asking questions that help others to understand the problem and develop their own solutions.

That will take longer in the moment, but it will create a better-functioning workplace in the long run. more> http://tinyurl.com/msorxnx

One response to “What Are People Really Complaining About?

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